Refund Policy

1. Final Sale: All purchases of 1-day, 2-day, 3-day, 4-day, and weekly meal plans are non-refundable. No refunds will be issued for changes of mind or incorrect orders.
2. Postponement Option: If you wish to postpone your start date, please provide at least 24 hours’ notice. In such cases, you will receive store credit for the full amount, which can be used to place another order with the correct delivery date.
3. Monthly Package Refunds: Refunds for monthly packages purchased with a credit card, debit card, or e-transfer will be calculated based on the daily rate of the weekly package price. A $15 service and administration fee will be deducted, and the remaining amount will be refunded to the original payment method.
4. Cash Payments: All purchases made with cash for monthly orders are final sale.
5. Meal Size Discrepancies: If the delivered meal is smaller than the originally ordered meal, you may be eligible for a refund or store credit for the difference. The amount will be issued as store credit.

1. Daytime Delivery: Our delivery window is from 9 am to 2:30 pm, covering covering a wide range of areas including Downtown, Mississauga, Brampton, Scarborough, North York, East York, York University, Midtown, Etobicoke, Markham, Richmond Hill, Vaughan, Thornhill, Port Union, Ajax, Pickering, Whitby, Oshawa, Oakville, Milton, and Burlington. We strive to deliver your meals promptly within this timeframe.
2. Evening Delivery: We provide evening delivery exclusively in Downtown Toronto, with a delivery window from 3 pm to 9:30 pm. Your convenience is our priority, and we strive to ensure timely delivery within this timeframe.
3. Delivery Instructions: The delivery driver will adhere to the delivery instructions provided during checkout. If they are unable to reach you, they will attempt to leave the order at a suitable spot and inform you accordingly. No refunds or credits will be issued if the delivery cannot be completed due to unavailability.
4. Proof of Delivery: If you’ve chosen “leave at door,” our driver will follow your instructions and provide a photo as proof of delivery. We are not responsible for meals stolen after delivery.
5. Upstairs Delivery: Available for an additional charge of ₹15 per day. This option must be purchased during checkout. If unavailable due to parking restrictions, a refund for the upstairs delivery option will be issued.
6. Delivery Times: We cannot accommodate individual preferences for delivery times. You will receive a delivery notification on the day of delivery. While we aim for consistency, factors like traffic may cause fluctuations.

1. Short-term Plans: Skip/Pause option is not available for 1-day, 2-day, 3-day, 4-day, and weekly meal plans.
2. Monthly Orders: You can skip your meals up to 4 times with one day’s notice during operating hours (9 AM to 9 PM). For pausing, you can take 4 skips or 1 pause, but not both.
3. Monthly Flex Plan: You can skip and pause your meal deliveries as many times as you want with one day’s notice during operating hours.

1. Combining Discounts: Our policy does not allow combining two discount codes. To use both discounts, place separate orders for future dates.
2. Manual Discount Application: We cannot apply discount codes manually after the order is placed.
3. Order Cancellation for Discounts: We can assist with order cancellation to apply a discount code. Applicable credit card processing fees will be deducted.
4. Fraudulent Use of Discounts: We reserve the right to cancel any order if we detect fraudulent use of discount codes.

This website is operated by Hyderabadi Tiffins. Throughout the site, the terms “we”, “us” and “our” refer to Hyderabadi Tiffins. By accessing our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Hyderabadi Tiffins offers this website, including all information, tools, and services available from this site to you, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. Our primary goal is to provide you with delicious and authentic Hyderabadi meals delivered right to your doorstep, ensuring the highest quality and customer satisfaction.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. This ensures that your shopping experience is secure, reliable, and convenient.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.