Terms of service

1. Final Sale: All purchases of 1-day, 2-day, 3-day, 4-day, and weekly meal plans are non-refundable. No refunds will be issued for changes of mind or incorrect orders.
2. Postponement Option: If you wish to postpone your start date, please provide at least 24 hours’ notice. In such cases, you will receive store credit for the full amount, which can be used to place another order with the correct delivery date.
3. Monthly Package Refunds: Refunds for monthly packages purchased with a credit card, debit card, or e-transfer will be calculated based on the daily rate of the weekly package price. A $15 service and administration fee will be deducted, and the remaining amount will be refunded to the original payment method.
4. Cash Payments: All purchases made with cash for monthly orders are final sale.
5. Meal Size Discrepancies: If the delivered meal is smaller than the originally ordered meal, you may be eligible for a refund or store credit for the difference. The amount will be issued as store credit.

1. Daytime Delivery: Our delivery window is from 9 am to 2:30 pm, covering covering a wide range of areas including Downtown, Mississauga, Brampton, Scarborough, North York, East York, York University, Midtown, Etobicoke, Markham, Richmond Hill, Vaughan, Thornhill, Port Union, Ajax, Pickering, Whitby, Oshawa, Oakville, Milton, and Burlington. We strive to deliver your meals promptly within this timeframe.
2. Evening Delivery: We provide evening delivery exclusively in Downtown Toronto, with a delivery window from 3 pm to 9:30 pm. Your convenience is our priority, and we strive to ensure timely delivery within this timeframe.
3. Delivery Instructions: The delivery driver will adhere to the delivery instructions provided during checkout. If they are unable to reach you, they will attempt to leave the order at a suitable spot and inform you accordingly. No refunds or credits will be issued if the delivery cannot be completed due to unavailability.
4. Proof of Delivery: If you’ve chosen “leave at door,” our driver will follow your instructions and provide a photo as proof of delivery. We are not responsible for meals stolen after delivery.
5. Upstairs Delivery: Available for an additional charge of ₹15 per day. This option must be purchased during checkout. If unavailable due to parking restrictions, a refund for the upstairs delivery option will be issued.
6. Delivery Times: We cannot accommodate individual preferences for delivery times. You will receive a delivery notification on the day of delivery. While we aim for consistency, factors like traffic may cause fluctuations.

1. Short-term Plans: Skip/Pause option is not available for 1-day, 2-day, 3-day, 4-day, and weekly meal plans.
2. Monthly Orders: You can skip your meals up to 4 times with one day’s notice during operating hours (9 AM to 9 PM). For pausing, you can take 4 skips or 1 pause, but not both.
3. Monthly Flex Plan: You can skip and pause your meal deliveries as many times as you want with one day’s notice during operating hours.

1. Combining Discounts: Our policy does not allow combining two discount codes. To use both discounts, place separate orders for future dates.
2. Manual Discount Application: We cannot apply discount codes manually after the order is placed.
3. Order Cancellation for Discounts: We can assist with order cancellation to apply a discount code. Applicable credit card processing fees will be deducted.
4. Fraudulent Use of Discounts: We reserve the right to cancel any order if we detect fraudulent use of discount codes.

This website is operated by Hyderabadi Tiffins. Throughout the site, the terms “we”, “us” and “our” refer to Hyderabadi Tiffins. By accessing our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Hyderabadi Tiffins offers this website, including all information, tools, and services available from this site to you, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. Our primary goal is to provide you with delicious and authentic Hyderabadi meals delivered right to your doorstep, ensuring the highest quality and customer satisfaction.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. This ensures that your shopping experience is secure, reliable, and convenient.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

SECTION 1 – ONLINE STORE TERMS

By using our services, you confirm that you are at least the age of majority in your region, or that you are of legal age and have consented to allow any minor dependents to use this site. Our products are meant to bring the authentic taste of Hyderabad to your table, but they must be used in compliance with all applicable laws. Any misuse of our services, including illegal activities or violations of these terms, will lead to immediate termination of service.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time for any reason. Your non-payment-related information may be transmitted unencrypted across networks and adapted to meet technical requirements. Credit card information, however, is always encrypted. You agree not to reproduce, duplicate, or exploit any part of our service without our express written permission.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We strive to provide accurate and up-to-date information, but we are not responsible for any inaccuracies on our site. The content on this site is meant for general information purposes and should not be solely relied upon for making critical decisions. We reserve the right to modify the content at any time without obligation to update it.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our tiffins are subject to change without notice. We reserve the right to modify or discontinue our service at any time without prior notice. We are not liable for any price changes, suspensions, or discontinuations of the service.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online and in limited quantities. We have made every effort to display our products as accurately as possible but cannot guarantee that your screen displays them accurately. We reserve the right to limit sales to specific regions or people and to modify product descriptions and prices at any time. We do not guarantee that our products will meet your expectations, nor are we obligated to correct any errors.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order. We may limit or cancel quantities per order, customer, or household, and will notify you if changes occur. You agree to provide accurate and complete account information and to promptly update your account to ensure successful transactions.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools, which we offer “as is” without warranties or endorsements. Your use of these tools is at your own risk, and you should review the terms provided by the third-party providers.

SECTION 8 – THIRD-PARTY LINKS

Our site may contain links to third-party websites. We are not responsible for evaluating their content or services and do not assume any liability for third-party products, services, or websites. Any transactions made through these links are at your own risk.

SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

By submitting comments or feedback, you grant us the right to use, edit, and distribute them in any medium. We are not obligated to keep submissions confidential or provide compensation. We reserve the right to remove any content we find objectionable, and you agree that your comments will not violate any third-party rights or contain harmful material.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through our store is governed by our Privacy Policy. Please review it for more details.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, there may be errors or omissions on our site regarding product descriptions, pricing, promotions, and availability. We reserve the right to correct these without prior notice, including after you have placed an order.

SECTION 12 – PROHIBITED USES

You agree not to use our site or its content for unlawful purposes, to solicit illegal acts, or to violate any regulations or laws. You also agree not to infringe on our intellectual property, transmit harmful code, collect others’ personal information, or engage in any activity that interferes with our service. We reserve the right to terminate your use of the service for any prohibited activity.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that our service will be uninterrupted or error-free. The service and products are provided “as is” without warranties. We are not liable for any damages arising from the use of our service or products, and our liability will be limited to the fullest extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold Hyderabadi Tiffins and its affiliates harmless from any claims arising out of your breach of these Terms or violation of any law.

SECTION 15 – SEVERABILITY

If any part of these Terms is found to be unlawful or unenforceable, the remaining parts will remain in effect.

SECTION 16 – TERMINATION

These Terms are effective until terminated by either you or us. We may terminate these Terms at any time if you breach any provision, and you will remain liable for all amounts due up to the date of termination.

SECTION 17 – ENTIRE AGREEMENT

These Terms, along with any policies or rules posted on our site, constitute the entire agreement between you and Hyderabadi Tiffins.

SECTION 18 – GOVERNING LAW

These Terms and any related agreements shall be governed by the laws of Canada.

SECTION 19 – CHANGES TO TERMS OF SERVICE

We reserve the right to update or change these Terms at any time. It is your responsibility to review them periodically. Continued use of our site constitutes acceptance of any changes.

SECTION 20 – CONTACT INFORMATION

For any questions regarding these Terms, please contact us at info@hyderabaditiffins.ca.